Frequently Asked Questions

A Windows VPS (Virtual Private Server) gives you dedicated, reserved resources that are not shared with anyone else. Unlike shared RDP accounts, a Windows VPS includes full administrator access - so you can install any software, configure the server to your exact needs, and even host websites or run demanding applications.

It depends on your use case. If you need full server control - for hosting websites, running resource-intensive apps, or custom configurations - a Windows VPS is the right choice. If you need a reliable Windows environment for browsing, file transfers, trading bots, or everyday tasks, a shared non-admin RDP account is the more affordable option.

Windows: Open the built-in Remote Desktop Connection app (search "Remote Desktop" in the Start menu), enter the IP address we provide, and log in with your credentials.

Mac/iPhone: Download Windows App from the Mac App Store and add your server details.

Android: Install the free Windows App from Google Play and connect using the IP, username, and password from your welcome email.

Linux: Use Remmina (pre-installed on many distros) or install it via your package manager. Select RDP as the protocol, enter the server IP and your credentials, and connect.

Yes! Download the free Windows App on Android (Google Play) or iOS (App Store). Add your server's IP address, username, and password to connect from anywhere.

Yes! Windows Remote Desktop supports audio input and video device redirection. First, contact our support team to have this feature enabled on your server. Once enabled, open Remote Desktop Connection, go to Show Options → Local Resources, and under Local devices and resources, click More and check Video capture devices and Audio recording. Your local microphone and webcam will then be available inside the RDP session.

Yes! You can mention your preferred OS in the order notes at checkout, or email us after placing your order with your request. We can install any supported Linux or Windows operating system. Please note that custom OS installations are only available on Admin RDP (VPS) and Dedicated server plans - shared RDP plans do not support custom operating systems.

Our pricing is very reasonable when you consider what is included. Unlike budget providers who cut corners with second-hand hardware and limited support, RDP Arena runs exclusively on brand-new servers with reputable datacenters and ISPs, ensuring consistent performance and reliability.

Every plan also includes the following premium features at no extra cost:

• Free Uptime Monitor : 24/7 server health tracking so issues are caught before you notice them
• Free Reboot Panel : Restart your server instantly from the client area without contacting support
• Free Server Replacement : If your server develops a software or hardware issue, we replace it at no charge
• Free Data Backups : Your data is protected with regular backups included in every plan
• Free 60-Day Restoration : If your server is terminated, we keep your files for up to 60 days at no charge - simply come back and get reactivated with no fines, penalties, or activation fees

Add to that our 24/7 technical support team, trained specifically with a customer-first approach and with a first response time of just ~1 hour, plus you get a level of service that far exceeds the price tag. When compared to providers offering similar hardware, support quality, and free add-ons separately, RDP Arena is genuinely one of the most affordable and value-packed RDP providers available.

Absolutely! You can change, upgrade or downgrade your RDP or VPS plan at any time - just pay the difference in price and we'll handle the rest. There are no additional fees or penalties for changing your plan. Simply contact our support team to request the change.

We accept PayPal, Credit/Debit Cards (upon request), Cryptocurrencies (BTC, ETH, LTC, USDT and altcoins). If you need help with a specific payment method, contact our support team before placing your order.

All payments are processed in USD. Other currencies are also supported and will be automatically converted to USD at checkout.

Yes. We offer a 24-hour money-back guarantee for new orders where you are not satisfied with the service. Please read our full Refund Policy for complete details on eligibility and terms.

Disputes raised without first contacting our support team, or raised after fully using the service in an attempt to reclaim funds, will be denied. The associated account will also be suspended per our Terms of Service. We're available 24/7, please reach out to us first and we'll do our best to resolve any issue.

No. Account balance and added funds cannot be withdrawn or refunded. Funds added to your account can only be used toward purchasing or renewing our services without conditions.

Yes! All Windows VPS plans include full administrator access, giving you complete control to install any software, configure services, and customize your server environment.

Yes - video encoding, ripping, and cryptocurrency mining are all permitted on Windows VPS plans, since resources are dedicated exclusively to you. For better performance on GPU-intensive tasks, we recommend our GPU RDP plans, or for maximum power and control, consider getting your own dedicated server.

Absolutely. You have full control and can reboot your Windows VPS at any time directly from your control panel.

Yes. Windows VPS plans fully support website hosting. You can install IIS, Apache, XAMPP, or any other web server software - you have complete admin control.

Yes! All Windows VPS plans include a Reboot Panel at no extra cost. You can access it directly from your Client Area to reboot your server anytime without needing to contact support.

No. Non-Admin Shared RDP accounts run on shared servers without admin rights. However, we can install most software on your behalf - just open a support ticket with your request. For full administrator access, upgrade to a Windows VPS or Admin RDP plan.

Shared RDP plans are available on Windows Server 2025, Windows 10, and Windows 11. If you need Linux or a different OS, you'll need a VPS or Dedicated plan, which supports custom operating system configurations.

The following are prohibited on shared RDP plans:

• Web server software (e.g. XAMPP, WAMP)
• Cryptocurrency mining software
• Hacking, brute-forcing, port scanning, or spamming tools
• Any application that consumes excessive CPU, RAM, or disk resources

These restrictions protect the performance and stability of the shared server for all users.

Yes! Open a support ticket and request the software you need - our team will install it for you. Portable applications (those that don't require installation) can be run directly without any request.

Login credentials are typically delivered within minutes to a few hours of payment confirmation. In rare cases, setup can take up to 6 hours. If you haven't received your details after 6 hours, please contact our support team.

Each RDP account is assigned a dedicated, private storage drive that only you can access. No other user on the server can see or access your files. Storage capacity depends on the plan you selected.

All RDP plans come with unlimited bandwidth - no monthly caps, no throttling, and no overage charges (subject to fair usage).

Yes, the server IP is shared among users on the same RDP server. If you need a dedicated IP address, you'll need to upgrade to a Windows VPS, Admin RDP or Dedicated Server plans.

Not on shared RDP Plans. Shared RDP plans are designed for personal use - browsing, file transfers, trading bots, and everyday tasks. For website hosting, please choose a Admin RDP, Windows VPS or Linux VPS plan.

VPN client software is not permitted on shared RDP plans. However, browser-based proxy usage is allowed. If you need to use VPN inside your RDP, a Windows VPS plan is recommended. Additionally, some VPN applications can block or mask the RDP port (3389), interfering with your connection — make sure your VPN app does not block or mask RDP port 3389.

No, cryptocurrency mining is not permitted on shared RDP plans due to the high CPU/GPU load it places on the server. It is, however, fully allowed on Windows VPS and Dedicated plans (recommended) where resources are dedicated exclusively to you.