Updated: 24th April 2026
At RDP Arena, your privacy matters to us. This policy explains in plain language what information we collect, why we collect it, and how we keep it safe. We are not in the business of selling your data - we are in the business of providing you reliable RDP and VPS services. This policy applies to www.rdparena.com and all services offered by RDP Arena.
We collect only what we need to deliver and improve our services:
Account information: Name, email address, billing address and payment details when you register or place an order.
Support communications: Messages you send us via support tickets or live chat, so we can help you effectively.
Technical information: Browser type, device, IP address, and pages visited - used anonymously to improve site performance.
We use cookies to remember your preferences and understand how visitors use our site. When you first visit, a consent banner appears. Analytics cookies only activate if you choose to accept. You can withdraw your consent at any time by clearing cookies in your browser settings.
We use the following cookies and tools:
rdpa_consent (our own cookie) - Stores your cookie preference for 12 months if accepted (refreshed on each visit), or 6 months if declined. No personal data, no external requests.
Microsoft Clarity (analytics) - Records anonymised heatmaps and session replays to help us understand how the site is used. Only loads with your consent. Microsoft Privacy Policy.
Meta (Facebook) Pixel (ad performance tracking) - Helps us measure the performance of our external ads on Facebook and Instagram. No ads are served on this website. Only loads with your consent. Meta Privacy Policy.
Google Ads (ad performance tracking) - Used to measure conversions from our external Google ad campaigns. No ads are served on this website. Only loads with your consent. Google Privacy Policy.
Crisp Chat (support) - Powers our live chat widget so you can reach our support team quickly. Loads on all pages as it is essential for customer support. Crisp Privacy Policy.
We use the information we collect to:
Deliver, manage, and improve the services you have purchased.
Respond to your support requests and keep you updated on your orders.
Understand how our website is used so we can make it better for everyone.
Send service-related emails such as order confirmations and renewal reminders. We do not send unsolicited marketing emails.
All data exchanged between your browser and our site is encrypted via SSL/TLS. We do not store payment card details - payments are processed by our payment providers who are PCI-DSS compliant. Access to personal data is restricted to team members who need it to serve you.
We do not sell or rent your personal information. We only share data in the following limited circumstances:
Service providers: Payment processors, hosting infrastructure, and support tools (like Crisp) that help us operate our business. They are contractually required to protect your data.
Legal requirements: If we are required by law or to protect our rights and users from fraud or abuse.
Some of the third-party services we use (Microsoft, Meta, Google, Crisp) are based in the United States. When you accept cookies, your anonymised usage data may be transferred to and processed in the US. These companies operate under recognised data transfer frameworks and maintain strong privacy protections.
You are always in control of your data. Depending on where you live, you may have the right to:
Access the personal data we hold about you.
Correct any inaccurate information.
Delete your account and associated data (see Account Deletion below).
Withdraw cookie consent at any time by clearing cookies in your browser settings.
Object to certain types of processing, including direct marketing.
To exercise any of these rights, please contact us via the support portal or email below. We will respond within 30 days.
To delete or deactivate your account, please create a support ticket from the client area. You must be logged in before creating the ticket. We will process your request promptly.
We may update this policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the date at the top of this page. We encourage you to check back occasionally. Continued use of the site after changes are posted means you have read and understood the updated policy.
If you have any questions about this Privacy Policy or how we handle your data, we are happy to help. Please reach out via our support portal or email us at support@rdparena.com.
Not sure exactly what you are looking for or just want clarification? We'd be happy to clear things up for you. Anytime!